Frequently asked questions
Your questions, answered.
Here are the answers to the most useful questions before requesting a service.
Services available 24 hours a day, 7 days a week — Greater Montréal, North Shore and South Shore
Here are the answers to the most useful questions before requesting a service.
ESG serves Greater Montréal, including Montréal, the North Shore and the South Shore. Indicate your city in your request so we can check exact availability.
Yes. ESG works with rotating staff to provide services 24 hours a day, 7 days a week. The actual schedule is organized according to the need and the availability of the requested service.
No. Needs vary depending on the type of service, the duration, the schedule and the situation. We prefer to understand your request first before discussing the terms.
Yes. Families and caregivers can contact ESG to discuss a loved one’s needs and organize the next step.
Yes. ESG can provide services in living environments, according to the person’s needs and the terms that apply in the facility concerned.
Requirements may vary depending on the service requested. Contact us with a simple description of the situation and we will let you know what information is needed to move forward.
Getting started depends on the type of service, the area, the preferred schedule and availability. We will confirm the next steps once we have clarified your needs.
Your name, your phone number, who needs help, your city and the best time to call you back are enough to get started. Please avoid entering detailed medical information in the initial form.
No. In a medical emergency or a situation of immediate danger, contact the appropriate emergency services, including 911 when the situation requires it.
Write it in your call-back request; we will answer it directly.